Can I purchase Volvo Assistance if I do not have an existing Policy?

    Yes. The price is £119 for 12 months cover. If you wish to take out this cover please contact Volvo Assistance Policy Sales on 0345 641 9747*. Lines are open 09:00 to 17:30 Monday to Friday and 9:00 to 13:00 on Saturday, excluding public holidays.

    How long will Volvo Assistance cover me for?

    Your Volvo Assistance cover will last for 12 months from the day it commences.

    How do I know whether I have an existing Volvo Assistance Policy?

    Provided your vehicle was registered from new in the UK and not imported, you are automatically entitled to 1 year Volvo Assistance cover for vehicles first registered up to 31st December 2011 and for 3 years for vehicles first registered from 1st January 2012. Volvo Assistance is also included within a valid Selected Used Car Warranty. If you are still unsure whether you have a current policy, please call the Volvo Assistance Customer Service team on 0345 641 9748*. Lines are open 09:00 to 17:30 Monday to Friday and 9:00 to 13:00 on Saturday, excluding public holidays.

    If I have a Volvo Assistance Policy already will I receive notification about renewing my cover before it expires?

    Yes, you will receive a postal reminder from Volvo Assistance one month prior to your expiry date. If you are unsure when your policy expires, please call Volvo Assistance on 0345 641 9748*. Lines are open 09:00 to 17:30 Monday to Friday and 9:00 to 13:00 on Saturday, excluding public holidays.

    If I arrange Volvo Assistance today, when does the cover start?

    Cover will commence 7 days following your instruction, subject to payment authorisation.

    If you have an existing Volvo Assistance policy, cover begins from the expiry date of your current policy.

    Will the policy cover anyone who drives the vehicle?

    The policy covers your vehicle; therefore anyone driving your vehicle, with your permission, will receive assistance if required.

    Is cover transferable to another car?

    No, cover is not transferable between vehicles, although if you sell your Volvo privately then you are able to register the policy to the new owner should you so wish.

    What do I do if I need assistance?

    Should you require Volvo Assistance, call the emergency freephone number 0800 777 116* from the UK, or +44 208 603 9416* from abroad

    Is there a discount if I own more than one Volvo?

    We do not offer a discount if you own more than one Volvo product. Volvo Roadside Assistance is specifically designed for Volvo Customers and we have priced the product with this in mind.

    Am I covered for all faults?

    We offer assistance for most eventualities. Please refer to the Policy Documentation for full terms and conditions

    What happens if my vehicle needs to go into the Dealership?

    We will keep you mobile in the most appropriate manner to your circumstances.

    Please refer to the Policy Documentation for full terms and conditions

    How do I purchase Volvo Assistance?

    To arrange Volvo Assistance please call 0345 641 9747 * . Lines are open 09:00 to 17:30 Monday to Friday and 9:00 to 13:00 on Saturday, excluding public holidays.

    Alternatively, if you are renewing your Volvo Assistance you can purchase it via our online facility.

    Please note that to proceed with an online quotation you will need your vehicle registration and the PIN included with your Volvo Assistance renewal invitation letter.

    What are the terms and conditions of the Volvo Assistance policy?

    Terms and Conditions of the Volvo Assistance Policy can be found in the Volvo Assistance Policy Handbook

    Alternatively, should you require a copy of the Volvo Assistance policy terms and conditions to be mailed to you, please call the Volvo Assistance team on 0345 641 9748 *. Lines are open 09:00 to 17:30 Monday to Friday and 9:00 to 13:00 on Saturday, excluding public holidays. 

    *Calls may be recorded and/or monitored. Call charges may vary.


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